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Information about the Organisation
1.1. This website is owned by Igloo Surfaces Ltd which is registered office/place of business is Unit 2E, Coalpit Road, Denaby DN12 4LH. References to ‘we’, ‘our’ or ‘us’ refer to Igloo Surfaces Ltd as well.
1.2. References to ‘you’ or ‘your’ refers to the user or viewer of our website.
1.3. Our registered company number is 08100910
1.4. Our VAT number is 123529823
1.5. We are a member of enter public/trade body. Our membership number is .
1.6. We are regulated by enter regulatory body. Details of the terms and governance of our registration can be found here.
1.7. We are subject to the authorisation scheme. Details and terms of the scheme can be found here.
1.8. We are required by law to hold suitable public liability and/or professional indemnity insurance. Details of our insurance cover can be obtained here.
1.10. If you disagree with any part of these terms and conditions, please do not use our website.
2.1. While we shall endeavour to make this site available at all times, we will not be liable if, for any reason, the site is unavailable for any period of time.
2.2. Access to this site may be suspended at any time without prior notice being given.
2.3. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
4.1. We are not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.
4.2. The materials on this site comprise general information and opinion; they do not constitute legal or other professional advice. You should consult your professional adviser for legal or other advice.
4.3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4.4. This site offers links to other sites thereby enabling you to leave this site and go directly to the linked site. We are not responsible for the content of any linked site or any link in a linked site. We are not responsible for any transmission received from any linked site. The links are provided to assist visitors to the our website and the inclusion of a link does not imply that we endorse or have approved the linked site.
5.1. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5.2. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5.3. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
5.4. If you enter your personal data on this website for any purpose you warrant that such information is true and accurate. You agree not to impersonate another person, use a false name and information or to use a name and information which you are not authorised to use.
5.5. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Online transactions and orders
6.1. Ordering, offers and acceptance and creation of a contract
You may submit an offer to purchase particular goods or services offered or advertised by us on this website or elsewhere. Such an offer, whether done by submitting an order form, web enquiry or other statement to similar effect does not create a binding contract between us and you.
On receipt of your order we will delete/amend as required send you confirmation that we have received your order / contact you at the details given to discuss your order / confirm acceptance of your order and conclusion of the contract.
Where it is stated that any order involves an obligation to pay you will not be deemed to have submitted an order where the payment is not authorised.
An order may not be accepted by us for the following reasons (this list is not exhaustive):
· We do not have the products or goods in stock
· We are unable for organisational reasons to fulfil the order or provide the services
· Due to a pricing or product/service description error
· Due to legal, postal or other restrictions meaning that you are not eligible to order the selected products or services
· Due to a failure to obtain authorisation for any payment
Your order will be accepted and the contract concluded when delete/amend as required we have sent you written confirmation that we have accepted your order / we have dispatched the selected goods to you / when we have confirmed that we are able to supply the products or services ordered and have received full or part payment as required and notified to you.
The contract will be concluded in English.
Any concluded contract will not be filed by BUSINESS NAME or Any concluded contract will be filed at enter details.
6.2. Cooling off and cancellation of services for consumer contracts
You have the right to cancel any order prior to acceptance of your order and conclusion of the contract. You will receive a full refund of any monies paid.
You have the right to cancel a concluded contract within 14 days of conclusion of the contract except:
Delete/amend or add to as required:
· Where the contract is for the supply of delete as appropriate accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities for a specific date or period of performance
· You have requested or agreed that any services or part thereof will be performed within 14 days of conclusion of the contract, in which case no refund will be payable in respect of the services already carried performed up to the time of cancellation
· Where the contract is for the supply of urgent repair or maintenance services
Any refund payable to you will be made within 14 days of receipt of cancellation. The refund will be paid by the same method as your original payment unless agreed by you otherwise or if not possible.
In order to cancel the services you can submit our standard cancellation, which can be found here. If you submit the form online we will send you a written confirmation by email that we have received notice of cancellation.
Alternatively you can make a clear statement that you wish to cancel the services in writing or by telephone to:
The notice of cancellation must be sent before the end of 14 days from the date on which the contract was concluded.
Your right of cancellation only applies to the contract as a whole. If you wish to cancel only some of the services this is at our discretion.
6.3. Cancellation and return of goods for consumer contracts
You may cancel the contract and receive a refund for any goods within 14 days of the date you received the goods except where:
· Where the goods have been customised to your specification and are clearly personalised
· Where the goods are likely to deteriorate or expire rapidly
In order to cancel the goods you can submit our standard cancellation, which can be found here. If you submit the form online we will send you a written confirmation by email that we have received notice of cancellation.
Alternatively you can make a clear statement that you wish to cancel the goods in writing or by telephone to:
The notice of cancellation must be sent before the end of 14 days from the date on which the goods were delivered.
You will be liable for the costs of returning the goods to us and must return them within 14 days of receipt. You shall ensure that the means used to return the goods is appropriate to the nature and value of the goods.
You will receive a refund for the full value of the goods except where the value of the goods has diminished because you have unnecessarily handled the goods beyond what was required to establish their nature, characteristics and functioning; in which case we will be entitled to reduce the refund according to how far the goods have diminished.
We will refund to you the full cost of delivery of the goods, except where you selected an enhanced delivery option, in which case we will refund the cost of the standard delivery option.
Any refund payable to you will be made within 14 days of receipt by us of the returned goods. The refund will be paid by the same method as your original payment unless agreed by you otherwise or if not possible.
Your right of cancellation only applies to the contract as a whole. If you wish to return only some of the goods this is at our discretion.